# Read and Send Mail

Work in the correct mailbox and thread, review recipients and attachments, and verify the sent result.

Reviewed 2026-09-02

## Confirm the mailbox and thread

Open **Mail**, confirm the workspace and mailbox, then open the intended conversation. Review the most recent messages before replying so the response fits the current context.

## Compose carefully

Confirm every recipient, subject, message, link, and attachment. Use the minimum necessary information and verify that attachments belong to the intended conversation.

## Send and verify

Sending is an external action. Review the final message before selecting **Send**. Afterward, open **Sent** or the conversation and confirm the message, recipients, time, and visible delivery state.

## Organize mail

Use search, unread state, folders, or archive to organize work without changing the message itself. Reopen the destination view to verify that the message moved as intended.

## Use templates as a starting point

Review template wording and any inserted record details before sending. A template can become outdated or inappropriate for a specific recipient.

## Stop conditions

Do not send when the recipient, attachment, consent, sender identity, or message purpose is uncertain. Save a draft and resolve the uncertainty first.