Support
Customers open tickets right inside the app. Not a customer yet? Ask us anything below — you’ll get an answer from someone who uses the platform every day.
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Existing customers can still log in and open a ticket from the app.
Common questions
Is my agency’s data shared with other Workganic™ customers?
No. Every agency runs in its own isolated tenant boundary with dedicated phone boundaries. Your clients are never pooled with anyone else’s.
How does Workganic™ handle covered HIPAA workflows?
Covered workflows that involve ePHI remain off until legal review is complete, a Workganic Business Associate Agreement is signed, the tenant is activated as a Covered Tenant, and the applicable service path is designated for covered use.
Can I keep my phone number and email address?
Yes — port your existing numbers in, and connect your existing Zoho, Gmail, Outlook, or just about any other email provider (or run mail on your own domain inside Workganic™).
Can I bring my existing client list?
Yes. Bring your client list in as a spreadsheet (CSV) with Batch, and export some or all of your clients at any time. Your data is yours.
What happens to calls I miss?
Missed calls and voicemails land on the client timeline, and voicemails arrive transcribed — read them at a glance and call back with context.
Do I need separate phone service?
No. The phone system is built into every plan: call from your computer or a real deskphone, with routing, texting, voicemail, and recording — plus power dialing on Professional and up.
Can I sign up right now?
Yes. Create and verify the owner account online, choose a plan, and provision the workspace without waiting for Workganic staff. Secure billing starts the 30-day free trial. The Customer Agreement, BAA, and business-document submission continue inside the workspace; Workganic reviews the submitted business documents before covered workflows receive full access.
Existing customer?
Log in to your workspace and open a support ticket from the app — tickets are included on every plan.